Artificial intelligence chatbot creation is expanding rapidly among all companies. why? Because chatbots offer many benefits, including better customer experiences, increased customer engagement, and increased sales and conversion rates.
Also, with the advancement of AI, machine learning ML, and natural language processing NLP chat sites are getting smarter – meaning more companies will adopt them.
Insider experts predict that by 2020, 80% of companies will be using websites
Chatting. We don’t quite know why the other 20% give up, but we hope that progress will come for them
soon. After all, chatbots can cut customer service costs by 30%.
Now that all of that is said, we still realize even those who have implemented chatbots do not
They necessarily achieve the results that they set for their achievement. Some fail miserably and offer an experiment
Bad customers. If this happened to you, you are not alone.
You are failing because you are ignoring the basic rules of Chatbot technology. But you have no fear.
You can fix your approach by playing through the rules. Let’s have a look
Four Rules for Making Chatbots a Force for Profit, Right?
1- The response is like a human being, but not pretending to be a human
A Chatbot might have to think like a human being, but it doesn’t have to be acting
As a human being. Regardless of your industry, when creating your own AI chatbot
Or choosing him, the focus should not be on making him human, but on making him useful and good at what
He does. And yes, don’t forget to introduce Chatbot to your users.
Being clear about what your chatbot can do will help your visitors
To get a more positive experience. So you have to start with an introduction that calls for a response.
Also, don’t forget to give your chatbot a personality that reflects the tone and attitude of your business
(Pesonality). Although the chatbot cannot provide an accurate human interaction,
However, giving it personality can help you connect with your visitors and seamlessly create an automated customer service experience.
If you do it right, your visitors might forget in a few seconds that they are talking to
2- Be wise when choosing an AI chatbot provider
Chatbots only work when they provide a good experience.
To do this, they need to be properly designed. While some are designed
In a way that makes them enterprise-wide scalable, but most of them are just underdeveloped homemade robots.
Did you know there are over 2000 Business Chatbots suppliers available at
market? Not all of them are well equipped to leverage enterprise data.
So the question becomes, which chatbot provider should I choose? To protect your business from
Negative experience, start by finding answers to these questions:
Does the platform support multiple channels?
Do they offer a wide range of services?
Do they have experience in your field?
What level of security do they provide?
Is it easy to integrate with other SaaS products you use?
Are they using their own platform to build robots?
It’s very easy to find a Chatbot Solution Provider. But the right choice is not
As well. Put some time and effort into research before choosing one.
3- Understand how an AI chatbot works
Everyone talks about Conversational AI chatbots, but very few
People who know how it works. Most people think that if they integrate chatbot AI technologies into their business, chatbots will do the rest of the work.
But this is not true.
The truth is that chatbots need knowledge to operate. So, before you incorporate conversational AI chatbot technologies into your business, you need to do knowledge management. dispute
So, your chat will fail miserably.
4- Focus on improvement always
With the advancement of technology, chatbots have come a long way, and they are rapidly developing and evolving
But there is still room for improvement. Start feeding them constantly with relevant, real-time information.
Data is the key to making chat conversations truly effective. The greater the number of data that
The more they reveal the behavioral patterns they get, the better the results will be in the future.
Remember, just like your business, your chat sites need to be configured too.