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How Chatbots Are Revolutionizing the Hiring Experience


It’s no secret that candidates typically really feel burned out by the job software course of, particularly when 65 percent of them report by no means or hardly ever receiving any discover on their standing. This lack of communication can render individuals dehumanized and fatigued, and it can also depart them with a adverse view of those corporations. Not solely will that opinion forestall them from additional interacting with an organization, however they’re more likely to share their expertise with others. Practically three-quarters of candidates who’ve a poor software expertise say that they later shared details about that have on-line or with somebody of their private life.

One well-known case is when Virgin Cellular estimated that their poor recruiting course of was probably costing them $5 million annually. Fortunately, as expertise has improved and our understanding of the candidate expertise has advanced, so has our capacity to harness it to enhance our recruiting pipelines. 

Lowering burnout and making a optimistic expertise

One of many first steps you’ll be able to take to enhance your hiring course of is mitigating wasted time. Typically, candidates can spend a number of hours making use of to a single job relying on how the corporate units up their course of. To not hear again from an employer reveals a extreme lack of respect for the candidate’s time.

Whereas in an ideal world, recruiters would at all times be capable of reply promptly, it isn’t at all times attainable with the overwhelming quantity of functions some corporations get for open positions. One answer many corporations have added to their arsenal is the chatbot. Whereas there are numerous benefits to utilizing chatbots, an overwhelmingly standard characteristic is their capacity to present quick and constant suggestions and standing updates. One research confirmed that 92 percent of applicants felt essentially the most vital benefit to chatbots was the velocity of their responses and reactions.

These synthetic intelligence instruments typically can provide quick screening suggestions to a candidate. They can be used to reply steadily requested questions, preserve updating a consumer on their software standing and help in scheduling an interview. Many of those bots can combine with a recruiting group’s work calendar to present an applicant the power to decide on an open time slot that works greatest for them. These options enable for each recruiters and candidates to save lots of an immense period of time within the software course of, as they don’t need to play telephone tag, recruiters don’t need to sift by way of as many resumes and candidates don’t need to fill out prolonged and repetitive software kinds. These greater ranges of responsiveness are additionally related to as much as 71 percent increases in total application-engagement, resulting in a bigger pool of certified candidates.

Making the job software extra accessible

Candidates typically really feel like they’ve to leap by way of hoops to submit an software. It isn’t unusual to listen to complaints about somebody customizing a resume for a job opening, and upon importing it, instantly having to enter this similar info right into a kind. These lengthy functions may cause more than half of candidates to really feel like they’ve had a adverse expertise. Many of those software layouts are laborious and even unattainable to entry with out a pc and infrequently are very one-dimensional when it comes to accessibility. Accordingly, there was a dramatic improve in desire for mobile- and conversation-based job functions. Fairly than filling out a number of pages of kinds to use to a brand new function, job seekers can submit an software in minutes by answering a chatbot’s questions by way of textual content messages. Certainly discovered that 78 percent of candidates would apply over their telephones this fashion if they might select. By not offering that choice, it’s possible you’ll be dropping potential engagement.

Enabling a candidate to make use of no matter communication platform they really feel comfy with (be it textual content, Fb, WhatsApp, and so on.), instantly permits them to really feel extra comfy with the general course of. These options may also assist candidates with particular wants, akin to display readers or different accessibility instruments, to converse with you with out problem.

Altering opinions in your firm

Whereas we’ve got already talked about that having a greater candidate expertise can improve engagement and usher in higher-value candidates, one other angle to think about is the way it can change the general public opinion of your organization. One research confirmed that candidates with a foul software expertise are more likely to take motion on it. Fifty-nine percent of those interviewed stated that they might inform others to not apply to the corporate, and 42 percent would not help the corporate’s services or products. It can also result in adverse public critiques on websites like Glassdoor. However, if the candidate had a optimistic expertise, 88 percent could be more likely to inform different individuals to use to the corporate, and 71 percent stated they might be extra inclined to help the corporate by buying their services and products. Moreover, 80 percent stated they might try to use to the corporate once more, whereas 60 percent would inform others to use.

So, what does all of this information imply? It reveals that the candidate expertise can have an enduring impact in your firm and the affiliation individuals have with it. Unfavorable experiences can result in dramatic implications like what Virgin Cellular noticed, however optimistic experiences can safe you extra future candidates and lifelong model ambassadors. Having a candidate-centric mindset when designing your recruiting pipeline is important, particularly in a time the place competitors for high expertise is fierce. By integrating new expertise akin to synthetic intelligence, you’ll be able to reduce down on repetitive duties for recruiters and permit them to deal with making human factors of contact have a excessive impression.

Adding a Chatbot to Your Site or Facebook Page May Be More Impactful Than You Think


In response to the Aspect Consumer Experience Index, 61 % of customers really feel that chatbots are the way forward for customer support. In the meantime, 70 % of millennials report constructive experiences with chatbots. Chatbots are making the long run extra conversational, extra proactive, and are serving to to construct bridges between firms and their prospects somewhat than erecting limitations. If you happen to’re trying to combine chatbots into your organization with out breaking the financial institution, it could be simpler and extra inexpensive than you suppose because of firms like Botsify.

Botsify is a fully-managed chatbot platform that places the facility of higher customer support in your arms. This AI-powered software program is built-in with a number of platforms so you possibly can shortly reply to guests on Fb Messenger, your web site, and extra areas. As quickly as guests land in your pages, Botsify can have interaction them with a customized message and begin guiding them by their shopping for journey. You’ll be able to even combine it into WhatsApp to transform guests into potential purchasers.

Botsify goes above and past by offering evaluation of your personalized chatbot’s progress. You can see how the bots have attracted guests, transformed gross sales, generated leads, and far more. In different phrases, you possibly can truly measure if it is working or not. With Story Tree, you possibly can evaluate your chart circulate to make instantaneous adjustments each time essential to handle any issues. Plus, dwell chat permits you to put a consumer in entrance of a human any time, everytime you need. You’ll be able to even automate responses to feedback in your Fb web page. A chatbot can do greater than improve buyer engagement. It will possibly enhance your gross sales and advertising and marketing strategies with out costing you a lot.

Botsify is offered in quite a few subscription choices. You’ll be able to get a five-year Personal Plan for $49, a five-year Professional Plan for $149, or a five-year Business Plan for $999. The Enterprise Plan additionally gives you the chance to white-label the product and promote it to particular person purchasers for extra income. Any of the above plans can be cheaper than the price of hiring only a single customer support agent, so it’s definitely value a attempt.

7 Reasons Why your Business needs a Chatbot?


For companies, it has change into vital to unravel the queries and issues of the purchasers to make sure shopper loyalty together with the model institution. And identical to the sooner instances, man has regarded to take assist of machines to take away the constraints of human limitations. This time it’s the customer support trade which has been revolutionized, and the innovation answerable for that is chatbot. Chatbots are thought of the way forward for customer support and administration.


Pc packages which might have actual conversations are often called chatbots. A chat interface permits chatbots to converse with customers. Chatbots can be utilized with virtually all standard messaging apps. These bots will be given distinct personalities as properly. Chatbots can perceive written and spoken textual content, and interpret its which means. The bot can then search for related data and ship it to the person. Most trendy smartphone apps depend on chatbots to operate.


The price and energy of a chatbot rely upon the expertise it makes use of. There are two classes of chatbots –

  1. Command based mostly chatbots
  2. AI based mostly chatbots

Command based mostly chatbots depend on a databank of replies and heuristics. The bots reply by deciding on a solution that matches the context of a question. Command based mostly chatbots can’t create new texts.

Traits of command based mostly chatbots:

  • These chatbots can reply a restricted set of questions. The bot would require guide assist for atypical questions.
  • The chatbot can’t carry out capabilities exterior its code.
  • To reply a query, the chatbot has to grasp it first. Command based mostly chatbots use template search or dynamic seek for understanding and answering questions.

AI based or Machine Learning Chatbots can reply ambiguous questions. That means, you wouldn’t have to be particular when asking questions to those chatbots. The chatbots create replies from scratch utilizing pure language processing. These chatbots change into smarter with time, studying from previous questions and solutions.

Each classes have their benefits and drawbacks. Command based mostly chatbots may give extra dependable and grammatically right solutions however fail to reply to questions exterior their data base. However, machine studying chatbots want an enormous quantity of studying information and might battle to kind longer sentences.


The query you is likely to be asking now’s why put money into chatbots since you might have already invested in creating an app or a cellular pleasant web site? Properly, as a result of chatbots are the longer term. Perceive how the development of chatbots has helped two powerhouses improve gross sales and have interaction clients higher to emulate the identical on your model.


WeChat had change into extremely popular over the world as a result of its enticing stickers, can be the world’s first firm to deal with the event of chatbot and allocate sources to the event of the identical. By integrating AI with voice recognition and its inherent chat platform, the app was in a position to obtain far more than the easy activity of chatting. The explanation behind the success of chatbots is that customers don’t must obtain a brand new app each time they want a brand new service.

The chatbots on this platform have been categorized into two segments: subscription accounts and repair accounts. The way forward for the chatbots on this platform contains rising the complexity and the sophistication within the working of the chatbots in order that they’ll stick with it lengthy conversations with the customers as an alternative of simply answering with generic replies based mostly on the phrases within the string of textual content despatched by the person. The most well-liked bot on this platform is Microsoft’s Xiaoice. It has over 40 million customers in Japan and China. In addition to the replies it provides, even the voice of the bot is modified based mostly on the cues it’s getting from the person. Based mostly on these stats and tendencies, we will say that the way forward for chatbots on this app is vibrant.

Fb Messenger

Taking a leaf from the guide of WeChat, Mark Zuckerberg, the CEO of Fb, has the imaginative and prescient to show the Fb Messenger app right into a business stalwart by integrating many functionalities and utilities right into a single app. It started with an built-in P2P cost technique on the messenger app after which moved onto a full-fledged chatbot API to create interactions with the purchasers.

With greater than 11000 energetic chatbots on the Fb Messenger and round 23000 registered accounts on wit.ai, Fb’s Pure Language Processing(NLP) service for builders, it appears that evidently the chatbot platforms are all set to take the messenger platform by storm. By taking a step forward within the improvement of chatbots, Fb has even built-in the function of sending not solely textual responses however audio, movies, GIFs, and so on., as properly. And this has translated into a number of advantages for corporations within the type of elevated gross sales. Sephora’s Sephora Reservation Assistant has elevated the typical spend by a person by $50, and SnapTravel’s bot has seen reserving of over $1 million in a 12 months.

As a model, it is likely to be that you simply have been late to the cellular optimisation bandwagon, however the chatbot revolution is but to take off. So, in case you are a enterprise proprietor, that is the appropriate time to begin investing in chatbots for your corporation. That is clear from the 2 examples given above.


There are a lot of methods during which business owners are using chatbots to enhance customer experience

Utilizing chatbots for specialised duties

There are a number of duties which chatbots can do shortly and extra effectively than their human counterparts. Duties akin to checking the climate, ordering a pizza or hiring cabs will be finished extra effectively with chatbots. In the same vein, companies can use chatbots to automate duties akin to stock ordering and administration.

Higher service on smartphones and tablets

The world is shifting in the direction of a cellular future. As we speak, cell phone customers far outnumber the laptop computer and PC customers. Use of chatbots in cellular apps has helped in creating extra streamlined app interfaces. The person can browse, examine, purchase and get help from a single interface.

Improve your social presence by resolving social points

One of the best instance of this the chatbot DoNotPay which saved not solely completely different customers from fines amounting to $160,000 but in addition helped homeless folks apply for housing. It’s now turning to assist the refugees declare asylum. In addition to DoNotPay, there are different bots like U-Report, GYANT, Yeshi, and so on., are ensuring that they convey a few change within the society.

Chatbots are solely going to get smarter with time, permitting diversified utilization of this expertise. They’ll change into the primary level of contact between clients, offering immediate help, shopping for recommendation, and resolving widespread points. It’s protected to say that chatbot expertise is the subsequent massive factor in customer support and e-commerce trade.


  • The entire thought behind getting a chatbot is personalization. Your welcome display screen ought to inform the person about options of your bot. A person will really feel extra at residence together with your service if the bot is utilizing his title for greeting and interplay.
  • One other factor that customers discover is the design of your bot. A person is extra more likely to belief a well-designed bot.
  • Use correct textual content formatting, high-quality hyperlinks and high-resolution photos in your bot replies.
  • Ask customers for all the knowledge you require, upfront, as an alternative of asking repeat questions.
  • Linking your chatbot with an NLP library may also help in minimising grammatical errors.

Chat bots in the gaming world


Chat applications are integrated with video games thanks to chatbots

Chat bots, which has strengthened their ability to do more than just chat.

Order food, book tickets, place an order, and now video games.

With new platforms like Facebook’s Instant Games, players can play video games directly through messaging platforms without a separate app.

The chatbot provides quick and easy access to games in a social environment.

And an enjoyable gaming experience as the messaging applications have 1.3 billion monthly users.

So you are not alone. If your friends cannot play, you will be able to find other gaming partners.

All you have to do is choose a game you like and share it in the chat with your friend

Or a group of friends and then the bot will organize the game and make it more interactive and interesting.

Messaging apps like WeChat, Telegram, Kik, and Messenger

They were the first applications to incorporate HTML5 games, developed by external developers, and incorporated by those platforms into their system.

Chat bots for technical support for players

Pro gamers form a fanatical community, which is also a very active and fast community, and needs support in case of trouble or bug around the clock.

To be able to provide customer service that meets the high expectations of the gaming community,

Chatbots might be the best solution.

In particular, since chatbots can provide support to players around the clock, at a very low cost compared to a human support team, for example.

Game companies often have a top priority which is product quality, meaning the game itself while essentially leaving the operator’s service to self-service channels.

If the gaming company already has human support, then chatbots work perfectly to bridge the gap between automated support and human support.

So far, Discord and Facebook Messenger, are the best platforms for embedding gaming chatbots.

Chike Agbai, CEO and founder of developer company Chatbot Azumo says:

“CHAT BOTS are the most effective for this problem.

The user can inform the robot about the problem, and have the robot start the automation process necessary to solve the problem.

Chat bots and the Discord

Discord is a social media program specially designed for the gaming community, which specializes in

In text, video and voice communications between users in the chat channel.

There are many bots that run Discord.

As these robots help players to have fun, communicate with each other, manage the team, interact with players, organize the playing frame, and remind them of the results of matches between them.

And events related to their favorite games.

Examples of bots running Discord:

GAwesome Bot

It is a chatbot with a high potential for modifications and development. It manages the conversations between the players, and provides a lot of fun options to the players.

It also has the ability to block and stop violent players along with other opponents.

Also, reward game members with a fair play rating that gives them an advantage while playing.

It can also show results from Google, Riddit, Youtube, which makes it one of the most unique bots.


Through it, you can interact with your friends in the gaming community and share your data and statistics with them.

This bot can display your stats from many different games

Including PUBG, Rust, Paragon, World of Worships, Xbox Live and many other games.


Excellent choice for multiplayer games. If you need help from other players,

Or include new players on your team, and improve your abilities to complete missions, this robot is what you are looking for. Moreover, he can share team members updates.

Among the games it supports are WoW, Dota 2, League of Legends, Overwatch, PUBG, Destiny, Minecraft, and Call of Duty.

The future of chatbots in games

Mobile game developer Kabam has integrated Chat bot into its most successful free games, Marvel: Contest of Champions.

The so-called “MCOC Infobot” can assist players by answering simple questions, providing high-resolution information, or directing them to common, related questions.

It is predicted that in the near future and in less than 10 years, the most lucrative chatbots will be those that are highly gaming.

Especially with the development witnessed by the bots that support converting voice to text and executing voice commands, which will open a new market for games that can be played through voice guidance only.

4 basic rules for creating an artificial intelligence chatbot


Artificial intelligence chatbot creation is expanding rapidly among all companies. why? Because chatbots offer many benefits, including better customer experiences, increased customer engagement, and increased sales and conversion rates.

Also, with the advancement of AI, machine learning ML, and natural language processing NLP chat sites are getting smarter – meaning more companies will adopt them.

Insider experts predict that by 2020, 80% of companies will be using websites

Chatting. We don’t quite know why the other 20% give up, but we hope that progress will come for them

soon. After all, chatbots can cut customer service costs by 30%.

Now that all of that is said, we still realize even those who have implemented chatbots do not

They necessarily achieve the results that they set for their achievement. Some fail miserably and offer an experiment

Bad customers. If this happened to you, you are not alone.

You are failing because you are ignoring the basic rules of Chatbot technology. But you have no fear.

You can fix your approach by playing through the rules. Let’s have a look

Four Rules for Making Chatbots a Force for Profit, Right?

1- The response is like a human being, but not pretending to be a human

A Chatbot might have to think like a human being, but it doesn’t have to be acting

As a human being. Regardless of your industry, when creating your own AI chatbot

Or choosing him, the focus should not be on making him human, but on making him useful and good at what

He does. And yes, don’t forget to introduce Chatbot to your users.

Being clear about what your chatbot can do will help your visitors

To get a more positive experience. So you have to start with an introduction that calls for a response.

Also, don’t forget to give your chatbot a personality that reflects the tone and attitude of your business

(Pesonality). Although the chatbot cannot provide an accurate human interaction,

However, giving it personality can help you connect with your visitors and seamlessly create an automated customer service experience.

If you do it right, your visitors might forget in a few seconds that they are talking to

AI-powered robots.

2- Be wise when choosing an AI chatbot provider

Chatbots only work when they provide a good experience.

To do this, they need to be properly designed. While some are designed

In a way that makes them enterprise-wide scalable, but most of them are just underdeveloped homemade robots.

Did you know there are over 2000 Business Chatbots suppliers available at

market? Not all of them are well equipped to leverage enterprise data.

So the question becomes, which chatbot provider should I choose? To protect your business from

Negative experience, start by finding answers to these questions:

Does the platform support multiple channels?

Do they offer a wide range of services?

Do they have experience in your field?

What level of security do they provide?

Is it easy to integrate with other SaaS products you use?

Are they using their own platform to build robots?

It’s very easy to find a Chatbot Solution Provider. But the right choice is not

As well. Put some time and effort into research before choosing one.

3- Understand how an AI chatbot works

Everyone talks about Conversational AI chatbots, but very few

People who know how it works. Most people think that if they integrate chatbot AI technologies into their business, chatbots will do the rest of the work.

But this is not true.

The truth is that chatbots need knowledge to operate. So, before you incorporate conversational AI chatbot technologies into your business, you need to do knowledge management. dispute

So, your chat will fail miserably.

4- Focus on improvement always

With the advancement of technology, chatbots have come a long way, and they are rapidly developing and evolving


But there is still room for improvement. Start feeding them constantly with relevant, real-time information.

Data is the key to making chat conversations truly effective. The greater the number of data that

The more they reveal the behavioral patterns they get, the better the results will be in the future.

Remember, just like your business, your chat sites need to be configured too.

3 future problems will accompany the spread of the AI-based chatbot


So far, negative factors have not emerged for A.I Chatbot because A.I Technologies are not

Perfect but it’s still developing even though the chatbot isn’t popular. Also, this is because the Chatbot is considered a plug-in – not entirely a mainstay – which means that it has not been replaced by real existing functionality yet. However, starting next year (2020), the chatbot will be updated

Some problems by influencing and changing the mainstream in every industry.

At the moment, some countries with high technologies are preparing to set laws with the same

Relevance to A.I Chatbot. However, they do focus on ethical factors.

No one can easily predict the impact of the laws related to A.I Chatbot, because there have been no major problems or events yet.

Recently, several companies issued a notice that they will launch a new service

For A.I Chatbot to be able to replace existing posts. from scientifict side ,

If these chatbot services replace these existing human functions, social problems will arise. We will show it to you now:

1- Create an A.I Chatbot randomly

Some newspapers have already raised issues about this. Can chatbot certified

An AI that learns from false and bad knowledge has to make racist comment and intentionally display obscene content. Also, a lot of

Chatbots because there are no limits to creating them.

Although there are guidelines for A.I technology, it is

It does not have legal force. Therefore, it is not perfect as few countries are willing to make laws directly related to A.I Chatbot.

Also, if there are no restrictions on creating a chatbot, it will be created

Randomly, which means that people who use Facebook Messenger may get bored easily because a single chatbot has one identifier

In the statute.

Since this is the case, few messaging platform companies – such as FB Messenger – are preparing to solve these issues by responding to laws directly related to A.I Chatbot.

2- Conflict with current jobs

Starting next year, chatbots integrated with A.I technologies will practically threaten jobs


At the moment, most chatbots are simple, which is one of the tools

Incremental, which means it is not yet threatening in nature.

However, some social problems will arise, as alternative jobs will appear by


The tide of the times is already changing. There would be a lot of confusion if the jobs were to be replaced

Present without social concessions and discussions. Nobody can predict the results.

However, it is essential to consider these before the near future.

3- The impact of AI chatbots on the economy

This links to the above mentioned topics. If the existing posts are replaced by Chatbots A.I, it will break the economic cycle. This is because the consumer’s purchasing power will decrease due to the absence of their jobs.

A few years ago, popular academic journals and conferences raised a topic of conversation regarding


At the time, although it was an abstract discussion, a realistic discussion would take place

About them soon.

In the end

Improved technologies have long caused a lot of trouble, and have seen concessions and social discussions.

Since this is so, we are already faced with several advanced technologies.

The process of the Fourth Industrial Revolution will now be the same as it was in the past.

However, we must have more preparations than before because its speed is faster than ever Before.

3 important effects of chatbots on the auto market


Today, the automotive industry is undergoing a truly radical transformation. While we may spend a lot of time talking about mechanism and machine learning, there are other tech trends that are forming now.

One of those trends is the inclusion of chatbots in the industry market

the cars.

The role of chatbots is as important as the manufacturing process

The automotive industry has always been a pioneer in providing innovative solutions to all other areas

In the industry.

From the production system that Toyota introduced, to the assembly systems introduced by Henry Ford, to self-driving cars.

But what was often overlooked by industry players, is that the process of definition

Connecting these cars to consumers and after-sales services is just as important as the manufacturing process itself.

Therefore, in this article, we address the changes brought about by chatbots in the auto market.

1- Faster response than chatbots

Users have high expectations at the moment, you can’t imagine being forced

To wait several days or weeks to get the products or services you want.

Today, consumers want their needs met immediately.

Buying a car is an expensive decision, it requires a lot of knowledge and advice, the prices and options available and which are best for the needs of the customer, which is what you can use

Companies in their favor.

The increasingly complex AI can power chatbots

Chat bots, helping users to get these consultations immediately and around the clock, instead of communicating with a sales representative, or by going multiple times to agents,

Companies can follow up with interested clients instantly, until the sale is completed.

Although chatbots cannot help with the entire process, they can provide assistance at any time and reduce the workload of salespeople.

This enables the sales team to provide more accurate information in targeting potential customers.

2- Understand the customer’s personality

Chatbots give the customer an interactive experience that suits his personality and offers him the solutions available to him, but with less effort than going to meet the representative.

Over time, the bots become the trusted agent for this customer. That is, the company that

Using chatbots, you can become your trusted source for this

The customer is involved in everything related to the purchase of cars, as it provides solutions that suit him with less effort.

In 2018, Cars.com launched a working chatbot

With artificial intelligence AI to make it easier to find a new car that suits site visitors.

 Instead of searching by design and model, the site allows you to search by style

Your life.

By searching through how you use the car – as a daily driver – or to transport children and family and according to the number of people, the site will provide you with up to 20 options available to choose from them what suits you.

The bots used by the site also help save the models available

Appropriate for you, to spare the user travel and pay shipping fees to buy a car, aiming to treat each

Shopper as a human being and encourage him to enjoy the process of buying a new car rather than seeing it as a chore.

3- More profits

Consumers spend roughly 1/10 of the price of a car over five years

First for maintenance. But he is actually spending this money in local workshops,

Because of his inability to quickly communicate with maintenance centers and meet what he needs.

Chatbots are increasingly automating the process directly over social media platforms like Facebook that customers use regularly.

And even more sophisticated bots allow clients to make appointments through simple messages.

In addition to helping consumers, the Bot can also help dealerships.

By providing them with information on how many people are searching for a specific model. This also helps the agents to improve their business.

5 important advantages that you get when using Marketing through Chatbot Messenger


Marketing through chatbot messenger is one of the areas most effective in expanding your reach to a larger audience of customers and expanding your audience base.

The markets have also seen effective implementation of chatbots.

This was represented in its use in sales as an electronic market, conversion rates, and content marketing, in addition to reducing a lot of time for customers to accomplish many of those tasks by making the sequence of operations happen automatically.

Therefore, entrepreneurs and business owners have an urgent necessity to take this step and build a chatbot for their companies now before tomorrow.

The commercial value added by the chatbot – not to mention of course the technical boom – may well be perceived by those interacting with technology.

But business owners may be wondering what the creation of a chatbot messenger might add to their company? lets take alook :

1- Saving a lot of time and effort

Unlike traditional customer service representatives who are present to respond to customer inquiries

Only during business hours, chatbots can be there to serve customers 24/7.

In addition to being always available to respond – not only an automatic response but an automatic and interactive response that simulates a human conversation – it can deal with more customers easily and build better trust with them without having to hire more people.

This saves you time and money with more customer satisfaction.

The big difference that chatbots make on customer service operations is their ability to solve problems and respond to frequent questions and simple operations that cut a lot of employees’ time, but rather do so in less time and with higher efficiency, and thus free up a lot of time.

Them to accomplish other tasks

Setting up a chatbot does not take much effort or work, and the results you can get from it are definitely worth a try.

2- You can provide personalized content to your clients

The chatbot can be your personal assistant in carrying out large tasks without much effort. How do ?

You always need to interact with and share with your customers, the content, offers and services that you provide on an ongoing basis.

But to attract their attention and increase the percentage of interaction, you need to send personal messages in the name of each customer, and not just a commercial offer.

Which a bot can easily do.

When starting a conversation with the customer, the bot sends him a message in his name, with several questions ending with a call button or a form that he fills out and thus you can get his data,

Which can be used in interactive messages, gives you an excellent first impression, and it does not feel

The customer can talk to a robot, as the bot also has the ability to change the greeting and the content of the messages according to the time it is sent, whether in the morning or evening.

This interaction between the bot and the client helps you determine their priorities and thus the quality of the content

That he wishes to obtain, and understand the customer more until he reaches to gain his trust.

3- Facilitating the entry of customers into the sale path

A good chatbot can take customers through the four main parts of the sales funnel: awareness, concern, decision, and implementation.

As the process of attracting customer attention is more focused and accurate in targeting.

He does not need to visit your website, or your Facebook page.

Only once you interact with you through Messenger can you send your content and start entering it

In the purchasing stages until the decision is made.

Interested people, you can then re-target them with more in-depth content in the services you provide, and then you can make the sale.

“The chatbot can continue to offer more products and services that the customer might be interested in.”

4- The automatic communication process on the chatbot messenger

A special feature of the bot is when the Comment Guard feature is enabled.

The chatbot can communicate with all users who leave a comment on your advertisement,

Hence an ongoing process of acquiring data and creating potential sales.

5- Chatbot Messenger is more effective than email

Chatbot marketing is the enhanced form of email marketing.

The simplest and most direct way to deliver content to your audience is through a chat blast, and through it 60-70% of ad open rate is achieved.

All you need to get started is a good welcome message and a CTA or method of communication that leads to your website.

It’s no longer the same as it used to be with the huge amount of emails that you send and get ignored, perhaps one of the most important things that chatbots have added to marketing is effectiveness.

Virtual assistant or chatbot, which one should we bet on?


The use of chatbots and virtual assistants is getting more and more popular as more companies are automating their businesses more.

But you might be asking yourself, which one does my company need to invest in, chatbots or virtual assistants?

Is there a big difference for my clients?

Here’s how to find out which technology works best for your company.

From Apple’s virtual assistant, Siri, in 2011, up to now, a lot has happened regarding solutions that bots provide to humans, until they reach the ability to talk to them and provide us with accurate answers to our questions.

During those years, many competitors for Siri emerged, such as the Amazon Alexa bot, the Snatch Bot and other robots that changed the way we interact and think about the role of robots in our lives, and how they can help us in our business.

Today, thousands of companies have chatbots that help their teams meet the needs of customers and users, and more points of interaction have appeared between users and bots, and this creates many questions about the limits of the help that bots can give us to achieve more automation.

Chatbot or default assistant, what’s the difference?

Back in 2011, Apple had a major goal in developing Siri, which was to have users have an assistant who could answer their questions and help them with their daily chores.

During the following years, Siri was able to integrate with other applications on Apple phones and with smart home devices, as it became able to control lighting, TV, schedule appointments, remind the user of his appointments, use it in cars and others.

But Siri still had weaknesses for many VAs, which is that many people have no idea what features the assistant offers them. There are also uses that Siri still has difficulty satisfying for users.

For example, if you ask the virtual assistant about the best pizza store or the best type that you can buy in your area, he will suffice to show you a list of stores near you in full, without nominating specific types, for example, which requires the user to search more.

Chatbots introduced another concept for the interaction of robots and humans.

She has a deeper understanding of what we are looking for, and can provide quick and direct answers to the user, without much waiting, and without the user needing to search by himself or more time.

What are the main differences between a chatbot and a virtual assistant?

Chatbot has the ability to answer a sequence of questions and ask options for the user to choose between them, and with the development of artificial intelligence, it has become able to understand the user’s vernacular language through NLP technology.

This makes it like a friend of the user who understands his language, makes suggestions and knows his preferences.

– The virtual assistant is distinguished by its ability to answer random questions to the user, even if they are not in a clear context or a sequence of questions, unlike chatbots, which makes it more practical in working life because it is able to deal with various questions at the same time.

– Companies have full control over the performance of the chatbot, and what it sends to the user, and updating it does not require much work, unlike the default assistant.

Over the past five years, chatbots have been able to gain more capabilities and deal with more user requests, and be able to help him in various matters, and save his orders instantly, which saves the user time and effort.

Those involved in these technologies argued that virtual assistants have the power to handle administration, scheduling, appointments, and help with housework.

Whereas, chatbots can be concerned with more executive matters, such as booking food, appointments, keeping orders, and dealing with a large number of requests instead of employees.

The recent Corona epidemic crisis demonstrated the size of the need for chatbots and its capabilities in spreading information and helping people to order products through the possibility of setting up a store on Messenger through chatbots.

The power of chatbots in crisis situations

The latest numbers only help to reinforce and prove the value of chatbots.

IBM reported a 40% increase in traffic to Watson Assistant from February to April this year.

The WHO Health Alert Service has also reached more than 12 million people via WhatsApp, with total messages on Facebook increasing by more than 50%, and the number of visitors to SnatchBot’s COVID chat program has reached 2 million within days.

Many technical experts believe that betting on chatbots may be the winning option in the coming years.

Chatbots after the recent crisis made it clear that it will be an essential part of our lives in the coming years, and that the companies that will invest to own smarter chatbots will be more able to provide a better service experience for the user, making his life easier.

The advantage of artificial intelligence chatbots is that it improves its performance through interaction with users, improvement in understanding the slang and the questions that users ask it.

Therefore, many companies, including Facebook, see through their research team that investing in smart chatbots now can provide a strong advantage for any company, regardless of its field of work, and give it the ability to provide more efficient performance to its users in the coming years.

The smarter your chatbots are, the more profitable it will be to invest in them in the near future.

As the capabilities of the chatbots increase, the greater the amount of help that can be provided to the user, and therefore companies can develop different chatbots for different purposes, which will gain acceptance with the increase in demand for this technology in the coming years.

Vivibot is the first interactive chatbot for cancer survivors


Last week, the medical technology research company Hopelab announced the results of a study it conducted on users of its Vivibot chatbot.

It is a chatbot designed to support young people recovering from cancer. The study showed that the robot is able to reduce the anxiety that accompanies patients from its users.

What is a Vivibot chatbot?

Vivibot is the first chatbot designed to support mental health

In young people during the challenge period after cancer treatment. It was created jointly with

Afflicted youth. Vivibot uses positive psychology-based skills to reduce stress and improve the feelings of its users.

Where the Hopelab study showed that Vivibot showed a significant effect through support

It provides it through conversations with users and manages to calm their anxiety through interactive conversations.

Nearly 60,000 young people in the United States complete cancer treatment each year.

Many of these survivors experience symptoms of depression, anxiety or PTSD in the months following treatment.

Interventions based on positive psychology have improved results for psychological state analysis of these subjects in several studies.

It is worth noting that before using interactive chatbots – chatbots –

For medical purposes, there was no technology specifically designed to support these patients continuously and around the clock, which is what the chatbots were able to provide to the health sector.

Read also: Domino’s highly-recruited interactive chatbot called Dotti

How was Vivibot developed?

The Bot Bot was developed by a group of clinicians, as well as a team of young recuperators and bot designers.

The work team relied on strategies for psychological treatment and various methods to provide support,

And integrate them into interactive conversations that show great empathy for patients, and are available to answer their questions and have interactive conversations with them 24 hours.

This bot is the first of its kind in terms of specialization and degree in mental health

Success in meeting the psychological needs of this group of patients, and proves the great capabilities of those

Technology and to what extent it can have contributions in the medical sector.

The Hopelab team worked closely with young adult survivors to ascertain

That Vivibot’s positive psychology tactics reflects their experience.

Vivibot provides users with a new way to interact daily for a month, using

A mixture of interactive chatting, mood reports, and status videos

At a young age, she was diagnosed with cancer while they were sharing their real-life experiences.

The strategy used in the Vivibot interactive chatbot

Vivibot’s interaction-driven content is mainly based on a well-validated model

And developed by psychologists at Northwestern University, it consists of positive emotion

And coping skills such as expressing gratitude and practicing brainstorming to express what is inside them

And define achievable goals and identify the positive aspects of difficult situations, with grants

These young people have the ability to express and communicate at any time through the free GYRT mobile app.

Researchers at Hopelab and Northwestern University conducted a randomized controlled study to evaluate how

Users interacting with Vivibot, and whether sharing would improve their mood.

A sample of 51 youths who completed their cancer treatment was randomized

The last five years to participate with Vivibot for a month, in a group that is

Develop a bot through their experiences, to assess their feelings for a month.

After 4 weeks, the participants who interacted with Vivibot showed significant reductions in anxiety

Who was looking after them according to the NIH Scoring System.

The Vivibot chatbot is not the # 1 specialized bot

The Vivibot chatbot was preceded by the Ask Mara grant bot

Users advice on reproductive health, types of contraception, and methods

It is most effective to use, and even has notifications reminding women to take it